Effective Date: 1 January 2025
At Core Amore, we believe in treating you with honesty and respect. That starts with being clear about how we handle your personal information. This Privacy Policy explains what information we collect, why we collect it, and how we protect it. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).Your privacy matters to us. We're committed to keeping your information safe and using it only in ways that support your care and confidence.
Who We Are
Core Amore is a wellness clinic founded by Lisa Henry and located at 13 Robb Ave, Hamlyn Heights, VIC 3215. We provide safe, non-invasive treatments including EmSella, EmSculpt, and Lymphastim to help women feel strong, confident, and supported in their bodies.
What Information We Collect
We collect personal information when you book a consultation or treatment through our website (
www.coreamore.com.au) or booking system, visit our clinic and complete consent forms, register for email updates or create an account, provide feedback about your experience, or contact us with questions or enquiries.The types of personal information we may collect include your name, email address, phone number, residential address, date of birth, emergency contact details, and payment and billing information.
Health Information We Collect
To provide you with safe and effective care, we also collect sensitive health information, including your medical history, conditions, allergies, and medications, treatment records and consultation notes, before and after treatment photographs (with your consent), lifestyle factors relevant to your treatment, and family history when relevant to your care.We only collect and use this information to provide your treatment and ensure your safety. We won't use or share your health information for any other purpose without your consent, except where required by law or to protect health and safety.
Why We Collect Your Information
We collect your personal information to provide you with safe, effective treatments tailored to your needs, communicate with you about appointments, treatments, and your care, process payments and manage billing, improve our services and understand your needs, keep you informed about our services and special offers (with your permission), meet our legal obligations, and maintain accurate records for your ongoing care.
How We Share Your Information
We respect your privacy and only share your information when necessary. We may disclose your personal information to healthcare providers involved in your care (with your consent), service providers who help us operate our business (such as booking systems, payment processors, or IT support), professional advisors when required for legal or business purposes, and government agencies or authorities when required by law.We don't sell your information to anyone, ever. Any third parties we work with are bound by strict confidentiality and privacy requirements.
Marketing Communications
We may send you updates about our services, special offers, or helpful information via email, SMS, or mail. You can opt out of marketing communications at any time by clicking 'unsubscribe' in any email we send, replying 'STOP' to any SMS, or contacting us at
lisa@coreamore.com.au.
How We Protect Your Information
Your trust is important to us. We take reasonable steps to protect your information from misuse, loss, and unauthorized access. This includes secure storage systems (both digital and physical), access controls to limit who can view your information, regular security reviews and staff training, and confidentiality agreements with all staff and service providers.We keep your information for as long as necessary to provide your care and meet legal requirements. Client records are typically retained for a minimum of 7 years. When information is no longer needed, we securely destroy or de-identify it.
Information We Collect Through Our Website
When you visit our website, we may collect technical information such as your IP address, browser type, device information, and how you interact with our site. We use cookies and analytics tools like Google Analytics to understand how people use our website and improve your experience.You can adjust your browser settings to refuse cookies, though this may affect how our website works for you.
Your Rights and Choices
You have the right to access the personal information we hold about you, request corrections if your information is inaccurate or out of date, ask us to update your records, and opt out of marketing communications.To access or correct your information, please contact us in writing at
lisa@coreamore.com.au or call +61 407 754 744. We'll respond to your request within a reasonable timeframe. We don't charge a fee for access requests, though we may charge a small administrative fee for providing copies.
Links to Other Websites
Our website may link to other sites. We're not responsible for the privacy practices of other websites, so please review their privacy policies before sharing your information.
Questions or Concerns
If you have questions about this Privacy Policy, or if you believe we've mishandled your information, please reach out to us. We take all privacy concerns seriously and will work with you to address them.Contact us:Email:
lisa@coreamore.com.auPhone: +61 407 754 744Address: 13 Robb Ave, Hamlyn Heights, VIC 3215If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at
www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website at
www.coreamore.com.au. We'll notify you of any significant changes.
This Privacy Policy was last updated on 1 January 2025Core Amore • Love your core and your pelvic floor 
